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Subject: Ops & Supply Chain Mgmt (OPMT)
CRN: 21957
Lecture
St Paul: McNeely Hall 117
Requirements Met:
Sustainable Comm Partnership
Sustainability (SUST)
Writing in the Discipline
The service sector is the fastest-growing sector of the economy. This course is designed to explore the dimensions of service operations management and the process of ongoing improvement. Outstanding service organizations are managed differently than their manufacturing counterparts. The results show not only in terms of conventional operational measures of performance, but also in the enthusiasm of the employees and degree of customer satisfaction, where efficient and effective service is taken as a positive experience. This course aims at applying tools learned in Operations Management as well as integrating student learning from other areas such as strategy, marketing, technology and organizational issues in the service industry. Service sectors covered in this course include airlines, health care, hotels, restaurants, entertainment & recreation, and service consulting. Offered Spring semester. Prerequisite: OPMT 310
4 Credits